The common misconception about luxury is it is by spending conspicuously large amounts of money for extravagant products, thus living a lavish lifestyle. While material items are costly, what makes a luxurious experience is the exclusivity that comes with the experience itself. For many, having a dream car or a fancy home would be luxury, but for the highly affluent it would just be another day for them.
So, what is or what makes a truly luxurious experience?
Prop Legacy got an opportunity to interview the experts who have been in the industry for more than 20 years, the founders of M Villa Sdn Bhd and Malreka Associates Sdn Bhd.
Since 2012, M Villa has been working in an exclusive partnership with Malreka, which was founded in 1993 by Adeline Lim. They are both sister companies under a group of design, development and construction companies which also includes MM68 Structural.
This exclusivity between company is the brainchild of Poleon. After the inception of Malreka, it has built a meteoric rise in reputation at Bangsar & Damansara Heights 2008. They specialized in refurbishing existing properties at elite location in Kuala Lumpur.
One of the visions of Poleon was the streamlining and integration of various stages under one roof, providing the same high quality throughout the process, from designing, building, furnishing and presenting the house to prospects.
M Villa’s Vision & Mission are to be persistent, consistent in the exclusive property design and build branding power. While their motto is
“One Dream, One Vision & Success Together” – We are Different.”
Comparing to other larger scale property development and management that may focus on quantity, M Villa prefers running at a smaller scale to avoid compromising their quality for quantity, while perfecting their craft for bigger challenges.
With high-end residential and boutique hotels as M Villa’s focus, they also cater to the ideals of a luxurious lifestyles. An act portrayed by their exclusive open house events and invites-only viewing that not only show their finest quality properties with masterpiece furniture, but also commitment to providing the best in the industry.
Commonly known problems that homeowners face when dealing with contractors and developers is that there is only a 2-year warranty to fix any issues that the property may face. For M Villa, it is about building a life-long relationship with the customers. The boutique property management provides services above and beyond the normal 2-year warranty period.
From every corner to every single wall down to the tiniest detail, M Villa takes the attention to detail seriously. As shown in their willingness to provide warranty for their products above the industry standards. For example, the usage of concrete roof with waterproofing with Polyurethane from M Villa.
Since November 2012, M Villa had completed the most residential project in Bangsar and Damansara Heights. Transforming single storey to double storey, double storey to three storey, and giving bungalows the whole new look to it. Every showcase is a masterpiece presented to prospects.
Prop Legacy has reached out to the visionary behind it all to give us a brief explanation of what it takes to achieve the prestige and luxury that M Villa provides.
“There is no shortcut in my life.”
Success achieved by shortcuts will not last long, hence I always do the opposite. I know the path of hard work is not easy but the destination it leads to will be worth all the difficulties. Put in all your effort no matter what you do.
“Every house we built, we built it like it’s our own house.”
When dealing with client, be patient and listen carefully on every detail. Communication between both parties is always on going to ensure smooth operation. A small miscommunication can bring a devastating result to the company. Therefore, updating the customers from time to time on the progress is important, even for customers who are not in Malaysia.
I believe that pictures say a thousand words, so it is one of our practice to prepare a slideshow of their property being built from start to finish. After all, what better evidence for excellence than photographic proof of the work we do for clients.
“Good work gets you more clients, great work sells itself”
When it comes to quality, we only use world class brand to ensure quality lifestyle of our client. We pick the most suitable brand and product tailored to each individual property.
Besides quality, we also focus on the after sales service of these brands, where we prefer to work with brands who are established locally. So, if there is fault to those products, we can fix it locally instead of sending it back to origin country which takes months to fix it.
“Getting the right person to do the right thing is very important”
Hence here at M Villa, we focus on management of talent involving putting only professionals who are highly specialized or those with a good track-record to do the right job. We maintain a permanent labor pool to ensure a consistent quality of workmanship. It is worth to invest in full-time crew that I can rely on.
All our staffs are uniform based with different color code. The colors determine which area of job scope the staff assigned to. I believe as much as it is important for work to be done, it must be done right.
You wouldn’t want a wireman doing plumbing job, would you?
“I have a dream, that in 3 years’ time, M Villa will not only be well known for its name in Bangsar, Damansara Heights, and Bukit Tunku but also in the global market.”
An ongoing issue is that some people over advertise in the market, causing the market to look over supplied and this can leave a bad impression to the overall real estate market. We want to avoid having our team who rely too much on online advertising, without diversification.
So, we handpicked our marketing team so that only those who can act professionally to carry M Villa brand image to protect our investors interest.
Our team is not only trained provide the best service but are equipped to explain the intricate details and finesse of the finished product. This includes knowing the specifications and uniqueness of each masterpiece we put into the property, to help prospects understand the value they are getting when they buy a M Villa product.
Our team goes above and beyond to educate the prospect on the awareness of the importance of the lifestyle, quality of products, and the ergonomics of a property.
Being true to our motto to be different, we trained our team to not only handle the local market but also prepare to present to global markets. Our team can cater to everything a prospect needs to know, from buying to developing piece of property, whether they are expatriates or foreign investors.
So, you have known the true definition of “luxurious experience” does not always mean spending conspicuously large amounts of money for extravagant products but the exclusivity that comes with the experience itself. The founders of M Villa Sdn Bhd and Malreka Associates Sdn Bhd have shown that to create functional buildings and spaces that are intimately connected to their physical and social context, it is more important to value the small scale and put great emphasis on invention, craft and simplicity before moving to the big picture.
Besides, you may head down to their sales gallery at:
162, Lorong Maarof, Bangsar,
59000 Kuala Lumpur, Malaysia.
Tel: 03-2201 0268
Fax: 03-2096 2628
1st October 2019